Cookies Policy

Introduction

This Cookies Policy explains how ProVocis ("we," "us," or "our") uses cookies and similar technologies on our website, mobile applications, and web app platforms (collectively, the "Services"). By accessing or using our Services, you consent to the use of cookies in accordance with this Policy and your selected preferences in our cookie banner or consent manager.

We are committed to respecting your privacy and ensuring transparency about the data we collect to improve your experience.

What Are Cookies?

Cookies are small data files stored on your device when you visit or interact with our Services. These files allow us to remember your preferences, authenticate sessions, and gather analytics to improve performance and usability.

Why We Use Cookies

We use cookies for the following purposes:

• Ensure the functionality and security of our Services
• Analyze user behavior for continuous improvement
• Monitor performance and resolve technical issues
• Enable personalization features (like dark mode and language settings)
• Support marketing, SEO, and visibility tools like Google Search Console

Types of Cookies We Use

1. Essential Cookies

Required for basic platform operations such as login, navigation, form submissions, and user authentication. These cannot be disabled.

Authentication Cookies:

• sb-session, sb-access-token, sb-refresh-token
• Purpose: User authentication and session management
• Duration: 1 week
• Provider: Supabase
• Required: Yes (essential for service functionality)

Other Examples: CSRF protection cookies, Login session validation.

2. Performance & Analytics Cookies

These help us understand how users interact with our Services by tracking anonymous usage patterns, device types, and engagement metrics. These cookies are only activated when you opt-in through our cookie consent banner.

Services used include:

• Microsoft Clarity: Tracks session replays, mouse movements, scroll depth, clicks, and interaction heatmaps to help us improve user interface and behavior flow.
• Vercel Analytics & Speed Insights: Captures route-level performance metrics like load time, layout shifts, and user flow to optimize performance.
• Google Analytics (GA4): Collects anonymized behavioral and demographic data such as time on page, device type, browser, and geography.
• Google Search Console & Webmaster Tools: Used for monitoring SEO performance and indexing behavior—does not track personal data but may use cookies for verification.

Data captured may include:

• IP address (anonymized or truncated depending on jurisdiction)
• Browser and OS type
• Pages visited and time spent
• Clicks and scroll activity
• Referring URLs

3. Functional Cookies

These remember your settings and preferences to offer a personalized experience.

Examples: Language selection, UI theme (e.g., dark mode), App state preferences.

4. Security Cookies

Used to ensure your data and sessions are secure. Helps detect malicious activity and prevent cross-site request forgery or brute-force attempts.

Examples: Anti-CSRF tokens, CAPTCHA validation, Login session validation.

Third-Party Cookies and Services

We may allow third-party partners to place cookies on your device to provide analytics, hosting, marketing insights, or performance monitoring. These include:

Consent Management

Upon your first visit, you will be prompted with a cookie consent banner. You may choose to:

• Accept all cookies
• Reject non-essential cookies
• Customize cookie settings

We respect your consent choices and only load non-essential cookies if you have opted in. You may update or revoke your preferences at any time by clicking "Cookie Settings" at the bottom of our website or app.

Note: Microsoft Clarity and Google Analytics will not activate without explicit opt-in via our Consent API setup.

Managing Cookies in Your Browser

You can also manage or block cookies directly via your browser:

• Chrome: Settings > Privacy and Security > Cookies
• Firefox: Preferences > Privacy & Security
• Safari: Preferences > Privacy > Manage Website Data
• Edge: Settings > Cookies and site permissions

Disabling some cookies may impact functionality or experience.

Legal Compliance

We ensure all cookie data is collected and processed in accordance with global privacy regulations:

• GDPR (European Union/EEA)
• CCPA (California)
• LGPD (Brazil)
• PIPEDA (Canada)
• Other applicable local and international data laws

Our cookie implementation includes geo-aware consent logic, meaning users in jurisdictions requiring opt-in tracking will only be tracked after providing explicit consent.

Data Security

All data collected through cookies is securely encrypted and processed on trusted infrastructures like Supabase, Vercel, and Microsoft Azure, with strict access controls and regular audits in place.

Third-Party Service Providers (Subprocessors)

ProVocis works with carefully selected third-party service providers (subprocessors) to deliver our platform services. These partners may set cookies as part of their service delivery. All subprocessors are bound by strict data processing agreements and must meet our security and privacy standards.

For complete transparency, we maintain a comprehensive list of all third-party services that process your data, including their purposes, locations, and privacy policies.

View Our Complete Subprocessors List →

Your Rights

Depending on your region, you may:

• Request access to cookie-based data
• Revoke or modify consent
• Request deletion or anonymization of data
• Lodge a complaint with a supervisory authority

To exercise these rights, contact us at: support@provocis.com

Policy Updates

We may update this Cookies Policy periodically. The "Last Updated" date at the top reflects the most recent changes. All updates will be posted to this page, and continued use of our Services after changes implies acceptance.